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Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Job Purpose

This position is responsible for the management of Sales & Distribution Department activities including its planning and execution in line with the annual hotel strategy and business plan with the main target to achieve/exceed the target.

Primary Responsibilities

Sales Management

Responsible to handle sales management and activities in Bali area, Indonesia.

Achieve daily targeted number of sales calls with effectiveness

Develop business leads update for the Hotel on timely basis

Prepare monthly list of accounts to penetrate for the following month

Plan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accounts

Prepare monthly action plan to maximize the production of main market segment

Perform monthly review account profile on room nights production with their average rate and catering business productions

Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge

Fully responsible of accounts under his/her management; including business production, updating profile and contracting or renewing contracts

Update management on VIP arrivals, meet and greet accordingly

Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

Conduct negotiations to achieve the best profit and rates for the Hotel

Attend hotel clients and local community business events to network and maintain high visibility

Update Director of Sales & Distribution on market trends and business leads

Team Management

Interview, select and recruit direct reports when necessary

Identify and develop team members with potential

Conduct performance review with the team

Constantly monitor team members’ appearance, attitude and degree of professionalism

Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

Attend all briefings, meetings and training as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Be aware of the hotel fire & life safety/emergency procedures

Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical Issues in The Job

Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

Provides after-sales service and in particular to ensure all guests complaints are efficiently addressed

Qualifications

Knowledge and Experience

Diploma in Tourism / Hospitality Management

Minimum of 2 years of experience in a similar capacity with proven track records

Excellent reading, writing and oral proficiency in English language

Proficient in Microsoft Office application, especially MS Outlook, Excel, Word & PowerPoint

Competencies

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. 

Excellent communication.

Results and service oriented with an eye for details.

Ability to multi-task, work well in stressful & high-pressure situations.

A team player & builder.

A motivator & self-starter.

Well-presented and always professionally groomed.