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Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Job Purpose

This position is responsible for the delivery of day-to-day butler services to the Hotel’s guests in accordance to the Hotel’s established standards.

Primary Responsibilities

Operation

Attend daily briefings and note information about guests and functions in the hotel

Provide prompt, courteous and personalized service to all guests

Ensure repeat guests are met and greeted on a daily basis and profiles are updated

Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

Ensure that consumption of guest supplies is under control

Demonstrate discretion and courtesy when entering into the private space of guests

Ensure the upkeep of all guest rooms and report any maintenance faults to Supervisor

Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met

Check all items (amenities/laundry etc.) before delivering them to the guests

Respect guest privacy and do not discuss guests’ private information with colleagues

Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same

Report any Lost and Found to the Supervisor and Housekeeping Coordinator

Offer information about various hotel facilities and services to guests, practice tactful up-selling of hotel products and facilities

Clean and maintain all butler areas including occupied and non-occupied rooms

Check the expiry dates of all perishables and practice optimum usage of resources

Liaise with Private Dining and check on a regular basis to ensure amenities, resident preferences and other such points are taken care of and carried out flawlessly

Take regular inventories of all items within the jurisdiction of Butlers and inform the Supervisor for any fresh stocks required

Maintain proper records and reports according to departmental standards

Other Responsibilities

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the assigned by the Management

Establish and maintain effective employee working relationships

him/

Main Complexity/Critical issues in the Job

Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Qualifications

Knowledge and Experience

Primary school education

Excellent reading, writing and oral proficiency in English language

Minimum 1 year of experience in a similar capacity preferred

Competencies

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. 

Excellent communication.

Results and service oriented with an eye for details.

Ability to multi-task, work well in stressful & high-pressure situations.

A team player & builder.

A motivator & self-starter.

Well-presented and always professionally groomed.