NesiaNet

Tentang pekerjaan ini

Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Primary Responsibilities 

Business Performance

Support the annual budgeting process and financial forecast for the operations departments

Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelines

Analyze monthly P&L and month-end reports, identify deviation from business plan goals

Gather and report financial information to the General Manager

Operation

Develop, recommend, implement and manage the operational department’s annual and long term goals

Conduct daily briefing with management on current key activities

Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations

Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary

Antiipate and address guest issues, establish proactive processes to promote guest satisfaction

Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention

Represent the Brand in projecting a credible image to the market, residents and colleagues alike

Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives

Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines

Be visible around the hotel and show an active interest in our colleagues’ welfare

help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Team Management

Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers

Assist General Manager with interviews, selection and recruitment of operations departments management team

Identify and develop team members with potential

Conduct performance review and manages performance issues that arise within the operations departments management team

Constantly monitor team members performance, attitude and degree of professionalism

Main Complexity/Critical issues in the Job

Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance

Qualifications

Bachelor’s Degree from a reputable hospitality school preferred

Minimum 5 years of operational management experience with strong Rooms and / or F&B background or at least 2 years of experience in a similar capacity

High degree of professionalism with strong understanding of hotel operations and business acumen

Excellent reading, writing and oral proficiency in English language

Ability to communicate in a local language where the hotel operates is desirable

Strong working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. 

Excellent communication.

Results and service oriented with an eye for details.

Ability to multi-task, work well in stressful & high-pressure situations.

A team player & builder.

A motivator & self-starter.

Well-presented and always professionally groomed.