Operations Manager
Lombok, West Nusa Tenggara, Indonesia
Or refer someone
Job Openings Operations Manager
About the job Operations Manager
Our client is a relaxed beachfront resort set on the white‑sand shores of Gili Meno, featuring an iconic beach‑club vibe, minimalist beach‑hut bungalows, and a calm, tropical atmosphere. They are seeking an experienced Operations Manager to oversee all aspects of the resort's daily operations, uphold warm and memorable guest experiences, lead and develop a multicultural team, and ensure the smooth, efficient, and profitable running of this boutique island property.
Requirements:
Minimum 3 years of experience in an Operations Manager or similar leadership role, ideally within a boutique resort, island property, or beach club environment.
Strong commitment to island living, including adapting to limited access, slower logistics, and a close‑knit community setting.
Proven leadership and people‑development skills with the ability to motivate, coach, and manage a multicultural team.
Excellent communication and problem‑solving abilities, with a calm, solution‑oriented approach.
Flexibility to work varied hours, including weekends and public holidays, based on operational needs.
Highly organised and proactive, able to prioritise tasks, manage deadlines, and maintain smooth daily operations.
Proficient in PMS, Microsoft Office, Google Workspace, and OTA management, with strong digital literacy.
Financial acumen including budgeting, cost control, and producing accurate operational and financial reports.
Open to local Indonesian citizens only.
Key Responsibilities:
Hotel Operations & Daily Management
Oversee all departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Activities to ensure seamless daily operations.
Conduct daily property walkthroughs to monitor cleanliness, maintenance standards, guest comfort, and team performance.
Implement and enforce Standard Operating Procedures (SOPs) across all departments.
Manage the daily briefing process and ensure all department heads are aligned on priorities, occupancy, and guest needs.
Resolve operational issues swiftly and effectively, ensuring minimal disruption to guests.
Oversee room readiness, public area standards, F&B setup, and activity scheduling.
Ensure proper handover procedures between shifts and departments.
Guest Experience & Service Excellence
Champion a guest-first culture across the entire property, ensuring every touchpoint delivers a boutique and personalised hospitality experience.
Monitor guest reviews on Google, Booking.com, and other platforms.
Handle escalated guest complaints personally with professionalism and solution-focused approach.
Implement and maintain guest care rituals, welcome experiences, and service recovery procedures.
Coordinate with F&B and activities teams to ensure personalised guest experiences such as special occasions, dietary needs, and excursion arrangements.
Maintain close interaction with in-house guests to build rapport and ensure satisfaction.
People Leadership & Team Development
Lead, inspire, and manage a diverse island-based team with a positive, respectful, and performance-driven culture.
Conduct regular one-on-one meetings, team briefings, and performance reviews with department heads.
Identify training needs and coordinate skill development programs across all departments.
Support recruitment, onboarding, and induction of new team members.
Manage scheduling, duty rosters, and leave planning to ensure adequate coverage at all times.
Address staff conduct, performance issues, and conflict resolution in accordance with company policy.
Foster a team culture rooted in warmth, creativity, pride, and sustainability.
Financial Management & Cost Control
Monitor and manage the hotel's operational budget, including payroll, F&B cost, maintenance expenses, and procurement.
Review daily revenue reports, occupancy data, and departmental costs with department heads.
Control COGS, food and beverage cost percentages, and operational wastage.
Review and approve purchasing requests and supplier orders within authorised limits.
Prepare weekly and monthly operational financial summaries for the Owners and Directors.
Identify cost-saving opportunities without compromising guest experience or team welfare
Maintenance, Safety & Property Care
Ensure all areas of the property are maintained in excellent condition, aligned with the hotel standard.
Oversee the preventive maintenance schedule and ensure urgent repairs are addressed promptly.
Manage relationships with external contractors and ensure works are completed to standard and on budget.
Enforce health, safety, and hygiene standards across all operational areas including kitchen, pool, beach areas, and accommodations.
Ensure all fire safety, first aid, and emergency response procedures are in place and practiced.
Coordinate with local authorities on compliance, licensing, and permits as required.
Reporting & Communications
Prepare and submit weekly operations reports covering occupancy, guest feedback, team performance, maintenance, and financial highlights.
Submit monthly operational reports to the Management and Directors with analysis and action plans.
Maintain accurate records for all operational activities, incidents, and maintenance logs.
Attend and lead regular management meetings and ensure follow-through on all action points.
Communicate clearly and proactively with the Management on any significant issues, developments, or opportunities.
Sustainability & Community Relations
Demonstrates a strong commitment to responsible tourism and sustainable operations.
Promote eco-friendly practices across all departments: waste reduction, energy efficiency, and responsible sourcing.
Build and maintain positive relationships with the local Gili Meno community, suppliers, and stakeholders.
Support initiatives that benefit the local community and reflect the property's island values.
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