Lowongan Kerja Guest Relation Officer di PT Origin Resort Lombok Sengkol Kuta Pujut Lombok Tengah NTB - NesiaNet

Origin Lombok

Collect the Puzzle

Guest Relation Officer

Origin (GRO)

Job Overview

This position is responsible for creating a warm and welcoming atmosphere, addressing guest needs and inquiries, and anticipating their desires to deliver personalized service. The Guest Relations Officer acts as a primary point of contact for guests, particularly VIP and long-stay guests, facilitating their comfort and satisfaction from arrival to departure, and serving as a bridge between guests and various resort departments.

Key Responsibilities

Guest welcome and departure

Personalized service and anticipation

Communication and coordination

Guest feedback and relationship building

Problem resolution

Local knowledge and recommendations

Key Competencies

Exceptional communication skills

Strong interpersonal skills and empathy

Problem solving and conflict resolution

Attention to detail

Proactive and anticipatory service

Organizational and time management skills

Teamwork and collaboration

Professionalism and poise

Cultural sensitivity

Qualifications

A minimum of 2 to 3 years of experience in a similar guest relations or front office role within a four star hotel or resort

Proficient in PMS such as VHP and strong computer skills including MS Office and Google Workspace

Fluency in written and spoken English

Immaculate grooming and presentation

Positive attitude and genuine passion for hospitality and guest service

High level of integrity and discretion

Last submission on 20 March 2026

Only shortlisted candidates will be contacted

Please submit your recent resume and photograph with the email subject Name Position to

hr-tm@amber-lombok.com

cc om@originlombok.com

www.originlombok.com

Origin Lombok