Lowongan Kerja Front Office Supervisor di Selong Selo Resort & Residences Mangkung Praya Barat Lombok Tengah NTB
Job Title: Front Office Supervisor
Department: Front Office
Location: Selong Selo Resort, Lombok
Reports to: Front Office Manager / Rooms Division Manager
Job Summary:
The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office team to ensure exceptional guest service, smooth check-in/check-out processes, and proper coordination between departments. This role acts as a key point of contact for both guests and team members, helping to maintain high service standards and resolve any operational issues that may arise.
Key Responsibilities:
Team Leadership & Daily Supervision
Supervise and support the Front Office team, including Guest Service Agents, Bell staff, and other front-line associates.
Monitor daily operations to ensure efficient check-in/out processes, proper handling of guest requests, and overall service consistency.
Conduct shift briefings and ensure proper shift handovers.
Guest Experience & Problem Resolution
Handle guest concerns and complaints effectively, ensuring timely and satisfactory resolution.
Personally attend to VIPs, return guests, and special requests to enhance guest satisfaction.
Ensure that all team members provide personalized and professional service at all times.
Administrative Duties
Review and validate daily front office reports and transactions.
Monitor occupancy, room allocation, and arrivals/departures in coordination with the Reservations team.
Assist in preparing duty rosters and managing team schedules.
Interdepartmental Coordination
Liaise closely with Housekeeping, Maintenance, Security, and F&B teams to ensure guest needs are met seamlessly.
Act as a communication bridge between the Front Office and other operational departments.
Training & Performance Monitoring
Mentor, train, and motivate front office staff to maintain service quality.
Provide on-the-job coaching and contribute to performance reviews.
Support the implementation of service improvement initiatives.
System & SOP Compliance
Ensure adherence to the resort’s SOPs, service standards, and health & safety guidelines.
Maintain proficiency in the Property Management System (e.g., Opera, VHP) and train staff as needed.
Requirements:
Minimum 2 years of experience in front office operations, with at least 1 year in a supervisory role.
Strong communication and leadership skills.
Fluent in English and Bahasa Indonesia (spoken & written).
Familiarity with hotel PMS systems (VHP, Opera, or equivalent).
Ability to remain calm and professional under pressure.
Willing to work flexible shifts, including weekends and holidays.
Preferred Qualifications:
Experience in luxury resort or villa environments.
Guest-centric mindset with problem-solving orientation.
Knowledge of local attractions and concierge-style service is a plus.
Join us and be part of a passionate team creating unforgettable guest experiences at Selong Selo.
Interested candidates, please send your CV and cover letter to:
januari@selogroup.co
cc: hr.lombok@selongselo.com
For inquiries:
HR Department
WhatsApp: +62 853-3752-5098
@ selongselo
Pertanyaan dari perusahaan
Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
Berapa gaji bulanan yang kamu inginkan?
Kualifikasi mana yang kamu miliki?
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