Job Title : Butler – Luxury Villas & Guest Services
Location : Selong Selo Resort
Job Type : Full-Time | On-Site
Industry : Hospitality | Luxury Villas | Resort
About the Role:
Selong Selo Resort is seeking a professional and detail-oriented Butler to deliver exceptional service across our Food & Beverage, Villa, and Front Office operations. This role is ideal for someone passionate about luxury hospitality and creating personalized, five-star guest experiences.
As the face of our villas, you will be the key contact for guests, anticipating their needs, coordinating in-villa experiences, and ensuring a seamless and elevated stay from arrival to departure.
What You’ll Do:
Guest Experience:
- Welcome guests upon arrival and manage personalized in-villa check-in/check-out.
- Be the primary point of contact, managing guest requests with discretion and care.
- Build rapport and anticipate guest preferences to tailor services.
Food & Beverage:
- Arrange and serve in-villa dining, including breakfasts, romantic setups, and private chef dinners.
- Ensure presentation and service meet luxury dining standards.
- Work closely with chefs and bartenders to coordinate menus, wine pairings, and special diets.
Villa Management:
- Perform daily villa inspections to ensure pristine conditions and readiness.
- Coordinate with housekeeping and engineering for upkeep and special requests.
- Monitor amenities, minibar, and inventory to ensure consistency and luxury standards.
Front Office Coordination:
- Assist with guest arrival logistics, transport coordination, billing, and concierge services.
- Support administrative tasks using PMS or front office systems (e.g., Opera, Cloudbeds, etc.).
- Communicate closely with the Front Office and Reservations teams.
What We’re Looking For:
- Previous experience as a Butler, Villa Host, or Guest Service Agent in a luxury hotel or private villa environment.
- Solid knowledge of Food & Beverage service, etiquette, and in-villa dining.
- Strong organizational and communication skills in English (other languages are a plus).
- Tech-savvy with experience using front office systems (e.g., Opera, PMS platforms).
- A calm, professional demeanor, polished appearance, and high attention to detail.
- Flexible to work weekends, evenings, holidays, and on-call when required
Preferred Qualifications:
- Certificate in Butler Training or Hospitality Management.
- Wine knowledge, basic bartending, or mixology skills.
- Experience working with UHNW guests, celebrities, or private clients is an asset.
Why Join Us?
- Be part of a passionate, close-knit luxury hospitality team.
- Work in a stunning location and make a real impact on guest experience.
- Opportunities for cross-training and career growth within the resort.
Pertanyaan dari perusahaan
Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
Berapa gaji bulanan yang kamu inginkan?
Kualifikasi mana yang kamu miliki?
How many years' experience do you have as a Butler?
Apakah kamu berpengalaman dalam pekerjaan administrasi?
📩 Kirimkan CV kamu ke:
📧 januari@selogroup.co
atau
hr.lombok@selongselo.com
atau
viska@selogroup.co
candra@selogroup.co
📝 Subject Email: (Position Name) Application