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Sales & Marketing
ACCOR
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
REF65210P
Reservation Agent
MEA SPAC
Lamar
Daftar terpilih
Kirimkan pekerjaan serupa melalui email
Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Description
Job Purpose
This position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received.
Primary Responsibilities
Reservation Responsibilities
Respond to inquiries about hotel products and services by telephone and email according to standard guidelines
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services
Understand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenue
Determine guest needs and quote the appropriate room and rate as per requirements
Input booking information into the Reservation System
Process any amendments to reservations such as extensions, early departures, etc.
Ensure any pre-payment booking to be handled as standard
Record special billing arrangements for groups and conventions
Administration & Coordination
File and organize departmental documents, maintain stationery and office supplies available
Assist in administration task including but not limited to attendance record, training record, etc
Perform duties and responsibilities in a confidential manner when applicable
Report any equipment failures/problems & repair requests to Maintenance Department
Qualifications
Knowledge and Experience
Diploma education
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/telemarketing
Excellent reading, writing and verbal communication in English language and Bahasa Indonesia
Proficient in Microsoft Office application especially MS Outlook, Excel, Word, & PowerPoint
Master in operating PMS, especially Opera
Competencies
Good communication skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
Additional Information
Possess skills of leadership, developing, strategic thinking, problem solver.
Excellent communication.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and always professionally groomed.
Lamar
Daftar terpilih
Kirimkan pekerjaan serupa melalui email
La diversitĂ© et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses diffĂ©rences en donnant la prioritĂ© aux seules qualitĂ©s et compĂ©tences. Notre ambition est de dĂ©velopper l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et favoriser l’Ă©volution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hĂ©sitez pas Ă nous faire part de vos Ă©ventuels besoins spĂ©cifiques afin que nous puissions les prendre en considĂ©ration lors de votre processus de recrutement.
Info Lengkap, Buka Google
Lalu Ketik: nesianet.id/pullman
CARA MELAMAR:
Buat lamaran kerja lengkap, lalu kirim melalui email ke alamat:
pullman.lombok.hr@accor.com
Atau klik Link: https://www.nesianet.id/r?u=https%3A%2F%2Fcareers.accor.com%2Fid%2Fid%2Fjobs%3Fq%3DPullman%2BLombok
