Full-Time
Temporary
Rooms
ACCOR
Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia
REF53169K
Laundry Supervisor
MEA SPAC
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Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Description
This position is responsible for managing the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance to the Hotel’s standards.
Qualifications
Primary Responsibilities
Operation
Conduct daily briefings, supervise and train staff in day-to-day laundry operations
Ensure guest laundry, dry cleaning and pressing is completed according to department standards and procedures
Ensure all guest requests are promptly attended to
Records guests and staff laundry lists accurately
Post bills accurately and in a timely manner
Process all departmental paperwork
Check all laundry machinery to ensure that all filters are cleaned regularly and press covers are in good condition; report any machine defects to Engineering
Ensure that team members are using laundry equipment properly and keeping them in good condition
Keep a strict control and record of items sent for laundering by staff members
Assist Executive Housekeeper in assessing team members’ attendance and performance
Other Responsibilities
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships
Main Complexity/Critical issues in the Job
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Additional Information
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum 2 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage