Guest Relation Officer Sikara Lombok Hotel Lombok Tengah NTB

About the role

We are seeking an exceptional Guest Relation Officer to join our team at Sikara Lombok Hotel. This is a contract role based in Lombok Tengah, Nusa Tenggara Barat. In this pivotal position, you will be responsible for delivering outstanding customer service and ensuring a memorable experience for all our guests.

What you'll be doing

Greeting and welcoming guests with a friendly and professional demeanour

Handling guest inquiries, requests and complaints in a timely and efficient manner

Providing information about the hotel's facilities, services and local attractions

Assisting with check-in and check-out procedures

Coordinating with other departments to ensure guest needs are met

Maintaining a high level of guest satisfaction through exceptional service

Adhering to the hotel's policies, procedures and quality standards

What we're looking for

Previous experience in a guest-facing role within the hospitality industry

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Fluency in both English and Bahasa Indonesia

Ability to work in a fast-paced environment and remain calm under pressure

Passion for delivering exceptional customer service

What we offer

At Sikara Lombok Hotel, we pride ourselves on creating a positive and supportive work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits to help you maintain a healthy work-life balance.

About us

Sikara Lombok Hotel is a premier destination resort located in the heart of Lombok, Nusa Tenggara Barat. With our stunning beachfront location, luxurious accommodations, and world-class amenities, we are committed to providing our guests with an unparalleled experience. Join our team and be a part of our journey as we continue to redefine hospitality in the region.

Apply now to become our next Guest Relation Officer and be a part of our exceptional team.

Pertanyaan dari perusahaan

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

Berapa gaji bulanan yang kamu inginkan?

Kualifikasi mana yang kamu miliki?

How many years' experience do you have as a Guest Relations Officer?

Apakah kamu berpengalaman di bidang pelayanan pelanggan?

Bahasa apa saja di bawah ini yang fasih kamu gunakan?

Laporkan iklan lowongan ini

Hati-hati

Jangan berikan detail bank atau kartu kredit kamu saat mengirimkan lamaran kerja.