Manager - Information Technology PT Amman Mineral Nusa Tenggara Sumbawa NTB - NesiaNet

Manager - Information Technology PT Amman Mineral Nusa Tenggara Sumbawa NTB

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Tentang pekerjaan ini
The ideal candidate will manages the day-to-day operations of IT Support Engineers, responsible for coordinating all the activities required by team members to deliver the required services.
This candidate should have prior experience working with users to identify business issues, develop solutions and help users to prepare a requirements definition document for changes/ enhancements to existing systems.


Responsibilities

Manage technologies and provide administrative assistance for various systems
Manages procurement, installation and maintenance of all computer hardware and software used by customers.
To build services relationships with customers. Ensure quality services are performed to the agreed SLA.
Manages incidents, problems, change requests, and releases.
To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Generate CPI reports on a weekly and monthly basis
Develop and maintain internal knowledge base to be used by Technical personnel for problem resolution.
Develop FAQ information on the Batu Hijau Intranet
Work with users to identify business issues, develop solutions and help users to prepare a requirements definition document for changes/ enhancements to existing systems.
Other duties as assigned.


Qualifications

Bachelor's degree in Information Technology/Information System/Information Engineering or relevant field
10+ years of experience in a Customer Support related position, preferably in a large IT industry.
Experience in information technology space and solving various software and hardware problems
Must have excellent communication and interpersonal skills.
Must have good English fluency in communication and writing.
A proven ability to interface with customers and communicate well in all situations.


Please be aware of certain frauds or misinformation regarding recruitment advertising on behalf of AMMAN We never ask for any payments whatsoever from applicants or candidates during the recruitment process. We never ask applicants or candidates to use specific travel agent services to make arrangements for transportation and accommodation during the recruitment process.


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