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Some of your duties will include:
The Hospitality Facilities Manager is responsible for overseeing and managing all aspects of hospitality services within an organization, such as hotels, resorts, restaurants, or event venues. They are responsible for ensuring exceptional guest experiences, efficient operations, and profitability. The Hospitality Manager must lead a team of staff members, maintain high standards of service, and address any guest issues or concerns promptly.
Guest Experience:
Ensure the highest level of guest satisfaction by providing excellent customer service and addressing guest needs and concerns.
Develop and implement guest service standards and training programs for staff.
Monitor and respond to guest reviews and feedback to continuously improve service quality.
Operations Management:
Oversee day-to-day operations of the hospitality establishment, including front desk, housekeeping, food and beverage services, and facilities maintenance.
Maintain efficient workflows and procedures to optimize operational effectiveness.
Ensure compliance with health and safety regulations and industry standards.
Staff Management:
Recruit, hire, train, and supervise hospitality staff, including front desk personnel, housekeepers, servers, and other team members.
Provide leadership and coaching to promote a positive and productive work environment.
Conduct performance evaluations, set goals, and provide feedback for improvement.
Budget and Financial Management:
Develop and manage the hospitality department budget, including revenue and expense forecasting.
Monitor financial performance, analyze variances, and implement cost-control measures.
Identify opportunities for revenue generation and profitability improvement.
Sales and Marketing:
Collaborate with sales and marketing teams to promote the establishment, attract guests, and increase revenue.
Participate in the development of marketing strategies, pricing strategies, and promotional activities.
Quality Assurance:
Ensure that all facilities, rooms, and public areas are well-maintained and meet cleanliness and quality standards.
Implement quality assurance programs and inspections to maintain high service and product quality.
Vendor and Supplier Relations:
Manage relationships with suppliers and vendors to ensure timely delivery of goods and services.
Negotiate contracts and agreements to secure favorable terms and pricing.
Event Management:
Plan and coordinate events and functions, such as conferences, weddings, and meetings, ensuring they run smoothly and meet client expectations.
What skills and experience do you need?
Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree is a plus).
Proven experience in hospitality management, with a minimum of 20 years, and have proven track record to looks after operations directly for food & beverage, housekeeping and laundry as General Manager Operations (overseas food & beverage, kitchen, housekeeping, landscaping, laundry with minimum 8 years experiences in similar role.
This position requires strong leadership, organizational, and customer service skills to excel in a dynamic industry; Experience in managing and leading a diverse team of employees; Good interpersonal and communication skills; Ability to work both independently and as a team player and thrive in a fast paced, high-pressure environment dependent on managing multiple project timelines and schedules simultaneously;
Proficient in using hospitality management software and tools; Have a knowledge of industry trends and best practices; Proven experience in managing large-scale of hospitality services and operations within an organization, such as hotels, resorts, restaurants, or event venues
Strong project management skills, including budget management, cost control, and forecasting;
Excellent communication skills in English both verbal and written and computer literate.
Willing to be based at site with regular working days; Possibility to relocate family.
Diposting pada 3 Des 2023.
