Lowongan Kerja Front Office Manager di Amber Beach Resort Pantai Torok Montong Ajan Praya Barat Daya Lombok Tengah NTB (PT Origin Resort) - NesiaNet

AMBER

LOMBOK REKEN RESORT

Amber Lombok Beach Resort

Collect the Puzzle

FRONT OFFICE MANAGER

Job Overview:

We are seeking a dynamic and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. This role is responsible for managing the daily activities of the front office team, maintaining service standards, and maximizing room revenue while ensuring smooth and efficient operations.

Key Responsibilities:

Oversee daily front office operations including Reception, Concierge, and Guest Relations

Ensure excellent guest service and handle VIP guests and special requests

Manage check-in and check-out processes efficiently

Monitor room availability, occupancy, and revenue performance

Train, supervise, and motivate the front office team

Handle guest complaints and resolve issues promptly and professionally

Coordinate with housekeeping, sales, and other departments to ensure smooth operations

Ensure compliance with hotel policies, procedures, and service standards

Prepare reports related to occupancy, revenue, and guest feedback

Implement strategies to improve guest satisfaction and online reviews

Qualifications:

Minimum 3–5 years of experience in Front Office, with at least 1–2 years in a supervisory or managerial role

Strong leadership and team management skills

Excellent communication and interpersonal skills

Fluent in English, both spoken and written

Familiar with hotel management systems

Strong problem-solving and decision-making abilities

Well-groomed, professional appearance with a customer-oriented mindset

Last submission: 30 April 2026. Only shortlisted candidates will be contacted.

Please submit your recent resume and photograph with email subject Name_Position to: hire@amber-lombok.com

www.amber-lombok.com

amberlombok