Lowongan Kerja Operations Manager di Bobocabin Gunung Rinjani Sembalun Lawang Lombok Timur NTB (Bobobox) - NesiaNet

Branch Operations · Multiple locations

Operations Manager (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi)

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Job Responsibilities

The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement. Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.

Job Responsibilities

Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.

Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals.

Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action.

Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)

Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.

Monitor, analyze, and propose initiatives to prevent operational cost leakage

Coordinate with the local vendor to optimize cost

Maintain service consistency and SOP

Minimize complaint ratio

Maintain assets by maximizing preventive maintenance rather than corrective maintenance

Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area

Ensure effective manpower planning and shift management

Provide structured coaching to the team

Maintain team discipline, productivity, and operational stability

Create a weekly performance report (data-oriented) and program/initiative progress report

Requirements

Bachelor's degree from a top university preferably from Hospitality background

Min. 3 years of experience in hotel operation role

Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role

Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.

Fluent in English verbally and in writing

Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.

Experienced with Google Workspace (G Sheets, Slides, Docs, etc).

Excellent Interpersonal Communication Skills

Strong in organizing, planning, and relationship management.

Fluent in numbers, analyzing data, and using analytics to make decisions.

Results-driven with strong communication & interpersonal skills.

Excellent Adaptability to Fast-paced Environment

Familiar with Setting up and Maintaining KPIs

Familiar with SOP and Policy development

Product and Service Quality Improvements

Focus on Operational Excellence and Quality Assurance

Experienced in coaching & training delivery

Department

Branch Operations

Locations

Multiple locations

Employment type

Contract

Our Perks & Benefits

🏄🏻‍♀️ 12 days Paid Leave

We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.

🕐 Hybrid Working Model

We value work-life balance, therefore for most roles we implemented a scheduled work from the office.

🏥 Social Security Benefit (BPJS)

We care about your family at home. Bobobox is committed to ensuring that employees get what's required by Indonesia law.

🕺 Regular social & team events

From sport-focused (Bob's League) to casual networking events (Munch and Mingle). We always have fun at the office!

🏥 Private Health Insurance

Covers both in-patient and out-patient for employees. Applicable for certain positions.

Bobocabin Gunung Rinjani

Jl. Raya Sembalun Lawang No.18

Kecamatan Sembalun

83656

Indonesia