Lowongan Kerja Guest Relation Officer di Mataram Lombok NTB Outsourcing (Procenyx) - NesiaNet

Job Description:

 Responsible for welcoming and assisting guests throughout their stay, ensuring a warm, personalized, and memorable guest experience. Handle guest inquiries, requests, feedback, and complaints professionally while coordinating with relevant departments to ensure prompt and effective resolution. Maintain strong guest relationships and support the hotel’s service standards to achieve high levels of guest satisfaction.

Qualifications:

Minimum Diploma/Bachelor’s degree in Hospitality, Tourism, or a related field.

Previous experience in Guest Relations, Front Office, or a similar hospitality role is preferred.

Good command of English, both spoken and written.

Excellent communication and interpersonal skills.

Friendly, professional, and guest-oriented personality.

Strong problem-solving skills and ability to handle guest complaints professionally.

Well-groomed, confident, and able to work effectively in a team.

Willing to work in shifts, including weekends and public holidays.

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