GLOBAL VACANCIES
Bali Jobs Recruitment by Claire Tomkins
* Operations Manager — Hotel & Beach Club, Gili Meno Lombok
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Bali Jobs Recruitment by Claire Tomkins
About the Job
Operations Manager Gili Meno
Our client is a relaxed beachfront resort set on the white-sand shores of Gili Meno, featuring an iconic beach club vibe, minimalist beach-hut bungalows, and a calm tropical atmosphere. They are seeking an experienced Operations Manager to oversee all aspects of the resort's daily operations, uphold warm and memorable guest experiences, lead and develop a multicultural team, and ensure the smooth, efficient, and profitable running of this boutique island property.
Requirements
* Minimum 3 years of experience in an Operations Manager or similar leadership role, ideally within a boutique resort, island property, or beach club environment.
* Strong commitment to island living, including adapting to limited access, slower logistics, and a close-knit community setting.
* Proven leadership and people-development skills with the ability to motivate, coach, and manage a multicultural team.
* Excellent communication and problem-solving abilities, with a calm, solution-oriented approach.
* Flexibility to work varied hours, including weekends and public holidays, based on operational needs.
* Highly organised and proactive, able to prioritise tasks, manage deadlines, and maintain smooth daily operations.
* Proficient in PMS, Microsoft Office, Google Workspace, and OTA management, with strong digital literacy.
* Strong financial acumen, including budgeting, cost control, and preparing accurate operational and financial reports.
* Open to local Indonesian citizens only.
Key Responsibilities
Hotel Operations & Daily Management
* Oversee all departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Activities to ensure seamless daily operations.
* Conduct daily property walkthroughs to monitor cleanliness, maintenance standards, guest comfort, and team performance.
* Implement and enforce Standard Operating Procedures (SOPs) across all departments.
* Manage daily briefings and ensure all department heads are aligned on priorities, occupancy, and guest needs.
* Resolve operational issues quickly and effectively with minimal disruption to guests.
* Oversee room readiness, public area standards, Food & Beverage setup, and activity scheduling.
* Ensure proper handover procedures between shifts and departments.
Guest Experience & Service Excellence
* Champion a guest-first culture that delivers a personalised boutique hospitality experience.
* Monitor guest reviews on Google, Booking.com, and other platforms.
* Personally handle escalated guest complaints with professionalism and a solution-focused approach.
* Implement and maintain guest care rituals, welcome experiences, and service recovery procedures.
* Coordinate with Food & Beverage and Activities teams to personalise guest experiences, including special occasions, dietary requirements, and excursion arrangements.
* Build strong relationships with in-house guests to ensure satisfaction.
People Leadership & Team Development
* Lead, inspire, and manage a diverse island-based team with a positive, respectful, and performance-driven culture.
* Conduct regular one-on-one meetings, team briefings, and performance reviews with department heads.
* Identify training needs and coordinate skill development programmes across all departments.
* Support recruitment, onboarding, and induction of new team members.
* Manage scheduling, duty rosters, and leave planning to ensure adequate staffing.
* Address staff conduct, performance issues, and conflict resolution in accordance with company policy.
* Foster a culture rooted in warmth, creativity, pride, and sustainability.
Financial Management & Cost Control
* Monitor and manage the hotel's operational budget, including payroll, Food & Beverage costs, maintenance expenses, and procurement.
* Review daily revenue reports, occupancy data, and departmental costs with department heads.
* Control COGS, food and beverage cost percentages, and operational wastage.
* Review and approve purchasing requests and supplier orders within authorised limits.
* Prepare weekly and monthly operational financial summaries for the Owners and Directors.
* Identify cost-saving opportunities without compromising guest experience or team welfare.
Maintenance, Safety & Property Care
* Ensure all areas of the property are maintained in excellent condition according to hotel standards.
* Oversee preventive maintenance schedules and ensure urgent repairs are completed promptly.
* Manage relationships with external contractors and ensure work is completed to standard and within budget.
* Enforce health, safety, and hygiene standards across all operational areas, including the kitchen, pool, beach areas, and accommodations.
* Ensure fire safety, first aid, and emergency response procedures are established and regularly practised.
* Coordinate with local authorities regarding compliance, licensing, and permits.
Reporting & Communications
* Prepare and submit weekly operations reports covering occupancy, guest feedback, team performance, maintenance, and financial highlights.
* Submit monthly operational reports to Management and Directors, including analysis and action plans.
* Maintain accurate records of operational activities, incidents, and maintenance logs.
* Attend and lead regular management meetings while ensuring follow-up on all action items.
* Communicate proactively with Management regarding significant issues, developments, and opportunities.
Sustainability & Community Relations
* Demonstrate a strong commitment to responsible tourism and sustainable operations.
* Promote eco-friendly practices across all departments, including waste reduction, energy efficiency, and responsible sourcing.
* Build and maintain positive relationships with the local Gili Meno community, suppliers, and stakeholders.
* Support initiatives that benefit the local community and reflect the property's island values.
