Lowongan Kerja Guest Experience Manager di Pullman Merujani Beach Resort Mandalika Kuta Pujut Lombok Tengah NTB (Accor Group) - NesiaNet

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Rooms

ACCOR

Pullman Lombok Merujani Mandalika Beach Resort, Pujut, Indonesia

REF107900A

Guest Experience Manager

MEA SPAC

Lamar

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Kirimkan pekerjaan serupa melalui email

Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

 Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Job Purpose

This position is responsible for the supervision and management of the overall Guest Experience operations by ensuring that all service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Primary Responsibilities

Guest Experience Operation

Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.

 Ensures that the following elements are applied long-term throughout the hotel: Pullman Brand Standards and Loyalty (those elements are refer to I Auditor guidelines)

Mobilizes all players in the continuous improvement dynamics (process, indicators, follow-up etc.

In conjunction with the Heads of Department and Team Leaders, builds up the processes, actions and working methods needed to fulfill the brand's customer promise.

Translates the Pullman mindset to guests through strong presence in the field, embodying sociability and proximity.

Mobilizes and challenges all Heads of Department to ensure that all employees embody Pullman expertise and the behavioral code in front of guests, our distinctive quality standard

 Provides a methodological framework for Heads of Department, to implement long-term "Quality" standards: analysis, diagnosis, action plan and follow-up

Guarantees the global vision of customer satisfaction and the due application of the brand standards:

- Prepares and implements Pullman brand audits, both internally and externally

- Centralizes all customer satisfaction information with main focus on Voice of Guest program

- Analyses results using indicators defined at Brand level and identifies the hotel's specific aims

- Presents recommendations to managers and defines possible improvement actions with them

Responsible in Response Rate

Team Management

Modifies working methods to comply with the brand philosophy

Initiates a positive atmosphere that brings the different departments closer together, in order that each hotel is synonymous with its one and only team of personnel, operating in its own field

Ensures that the quality of service provided for guests is homogeneous throughout the hotel, to convey an excellent global image of the hotel

Implements actions to increase the awareness of all personnel of quality issues, deploying training if needed for hotel staff or Heads of Department.

Responsible for quality and sustainable development in the hotel

Decides on the department's investments in conjunction with the Executive Assistant Manager Rooms Division and Commercial / General Manager

Qualifications

Knowledge and Experience

Minimum 3 years of relevant experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. 

Excellent communication.

Results and service oriented with an eye for details.

Ability to multi-task, work well in stressful & high-pressure situations.

A team player & builder.

A motivator & self-starter.

Well-presented and always professionally groomed.

Lamar

Daftar terpilih

Kirimkan pekerjaan serupa melalui email

La diversité et l’inclusion pour Accor, c’est accueillir chacun et chacune dans le respect de ses différences en donnant la priorité aux seules qualités et compétences. Notre ambition est de développer l’emploi, mieux accueillir, offrir d’excellentes conditions de travail et  favoriser l’évolution de l’ensemble des collaborateurs et notamment des personnes en situation de handicap. N’hésitez pas à nous faire part de vos éventuels besoins spécifiques afin que nous puissions les prendre en considération lors de votre processus de recrutement.

Buat lamaran kerja lengkap, lalu kirim melalui email ke alamat:

pullman.lombok.hr@accor.com

Atau klik Link: https://www.nesianet.id/r?u=https%3A%2F%2Fcareers.accor.com%2Fid%2Fid%2Fjobs%3Fq%3DPullman%2BLombok