Lowongan Kerja Front Office Manager di PT Mad Monkey Hostels Indonesia Kuta Pujut Lombok Tengah NTB
Job Openings
Front Office Manager
Operations - Kuta Lombok
Front Office Manager
Mad Monkey Hostels – Kuta Lombok
Location: Kuta, Indonesia
About Mad Monkey
Mad Monkey is a leading social hostel brand across Southeast Asia, known for creating unforgettable experiences for travelers through vibrant events, community engagement, and exceptional guest service. Our Kuta Lombok location offers a dynamic atmosphere combining adventure, social connection, and local culture.
Position Overview
The Front Office Manager is responsible for overseeing all front desk operations and ensuring exceptional guest experiences from arrival to departure. This role leads the front office team, manages daily administrative tasks, and acts as the primary point of contact for guest relations.
Key Responsibilities
Guest Experience & Service
Ensure warm, professional, and efficient check-in/check-out processes
Handle guest inquiries, concerns, and feedback promptly and effectively
Maintain high guest satisfaction scores and online review ratings
Create a welcoming, social, and energetic atmosphere aligned with Mad Monkey brand standards
Team Leadership & Training
Recruit, train, supervise, and motivate front office staff
Prepare staff schedules and manage shift coverage
Conduct regular performance evaluations and coaching sessions
Foster teamwork and a positive working culture
Operations & Administration
Oversee reservation management and room allocation
Monitor daily occupancy, revenue, and reporting
Ensure accuracy in cash handling and financial reconciliation
Maintain up-to-date records in property management systems
Coordinate closely with housekeeping, bar, and events teams
Compliance & Standards
Ensure compliance with local regulations and company policies
Maintain safety, cleanliness, and operational standards
Support implementation of company SOPs
Qualifications & Skills
Minimum 2–3 years experience in front office or hospitality management
Strong leadership and communication skills
Experience in hostel or boutique hotel environment preferred
Excellent problem-solving and conflict resolution skills
Ability to work flexible hours, including weekends and holidays
Fluent in English (additional languages are an advantage)
Strong organizational and administrative skills
What We Offer
Competitive salary package
Opportunity to grow within an international hostel brand
Dynamic and social work environment
Staff discounts and travel opportunities within Mad Monkey properties
Info Lengkap, Buka Google
Lalu Ketik: nesianet.id/madmonkey
Apply Link to This Job
Atau buat lamaran kerja lengkap, lalu kirim melalui email ke alamat:
hr@madmonkeyhostels.com
Location
Kuta Lombok
Department
Operations
Employment Type
Full-Time
Minimum Experience
Experienced