Lowongan Kerja Front Desk Receptionist di Dream CoWork Hotel & LoTide Surfcamp Kuta Pujut Lombok Tengah NTB (Unreal Management Group) - NesiaNet

Job Description

Receptionist serves as the first point of contact for guests, providing excellent customer service and ensuring a smooth check-in and check-out process. This role is responsible for handling reservations, guest inquiries, and administrative tasks while maintaining high hospitality standards.

Responsibilities:

Greet and assist guests in a friendly, professional, and courteous manner

Handle check-in and check-out procedures according to hotel standards

Manage room reservations (walk-ins, phone, email, and online bookings)

Provide information about facilities, services, surfing, tour and events

Respond to guest requests, inquiries, and complaints efficiently

Handle front office administration, including guest data, payments, and daily reports

Coordinate with other departments (Housekeeping, Engineering, etc.)

Maintain cleanliness and organization of the front desk area

Ensure guest satisfaction throughout their stay

Qualifications:

Minimum high school/vocational school graduate (Hospitality/Tourism preferred)

Previous experience as a Receptionist or Front Office staff is an advantage

Well-groomed and professional appearance

Socialized, strong communication and interpersonal skills

Basic computer skills and familiarity with hotel reservation systems

Good English

Willing to work in shifts, including weekends and public holidays

Honest, detail-oriented, responsible, and service-minded

Locations:

Dream CoWork Hotel & LoTide Surfcamp

Kuta, Lombok

Pertanyaan dari perusahaan

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Front Desk Receptionist?

Do you have customer service experience?

Do you have experience in an administration role?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

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