Lowongan Kerja Director of Front Office Operations di Samara Torok Aik Belek Montong Ajan Selong Belanak Praya Barat Lombok Tengah NTB - NesiaNet

Role Summary

Samara Lombok is seeking a Director of Front Office Operations to lead guest experience, front office operations, and the internal coordination system.

This role is the central authority for guest communication, operational flow, and cross-department coordination, ensuring every interaction meets 5-star hospitality standards.

Key Responsibilities

Lead and oversee:

Front Office operations

Guest communication (WhatsApp, email, confirmations)

Quantum Operations (Central Command)

Guest Experience & Communication

Own all guest-facing communication standards and tone

Handle VIP guests, long-stay residents, and escalations

Operational Discipline

Maintain clean logs, reports, and handovers

Cross-Department Coordination

Coordinate seamlessly with:

Housekeeping

Spa & Wellness

Food & Beverage

Drivers & Transport

Security & Engineering

Oversight & Leadership

Review daily summaries, incidents, and follow-ups

Train and guide admin teams on quality, structure, and discipline

Requirements

Proven experience as Senior Front Office Manager / Director-level Front Office

Strong leadership and decision-making skills

Excellent written and spoken English

Calm, structured, and detail-oriented

High emotional intelligence with guests and teams

Comfortable leading systems and people (not admin-heavy work)

Pertanyaan dari perusahaan

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Front Office Worker?

Are you available to travel for this role when required?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Which of the following languages are you fluent in?

Are you willing to undergo a pre-employment background check?

Are you willing to undergo a pre-employment medical check?

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