24 September 2025
About the role
We are seeking a skilled and enthusiastic Guest Relation Officer to join our dynamic team at Sikara Lombok Hotel. As a contract position based in Central Lombok, West Nusa Tenggara, this role will be responsible for providing exceptional customer service and fostering positive guest experiences throughout their stay.
What you'll be doing
Greeting and welcoming guests in a friendly and professional manner
Assisting guests with check-in and check-out procedures
Responding promptly to guest inquiries and addressing any concerns or issues
Providing information and recommendations about the hotel's facilities, services and local attractions
Coordinating with other hotel departments to ensure seamless service delivery
Maintaining detailed guest records and providing feedback to management
Upholding the highest standards of cleanliness and hygiene in all guest-facing areas
What we're looking for
Excellent customer service skills and a genuine passion for hospitality
Strong communication and interpersonal abilities, with the ability to interact with guests in a warm and professional manner
Familiarity with front office operations and guest relations procedures
Fluency in English and the local language(s)
Flexible and adaptable, with the ability to work in a fast-paced environment
Previous experience in a similar guest-facing role within the hospitality industry
What we offer
At Sikara Lombok Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
Opportunities for career development and advancement
Comprehensive training and ongoing support
Discounts on hotel services and facilities
A positive and collaborative work environment
About us
Sikara Lombok Hotel is a premier hospitality destination in the heart of Central Lombok, West Nusa Tenggara. With our stunning beachfront location, luxurious amenities, and commitment to exceptional guest service, we strive to create unforgettable experiences for all our visitors. Join our team and be a part of our continued success.
Apply now for this exciting opportunity to become our new Guest Relation Officer.
Pertanyaan dari perusahaan
Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Guest Relations Officer?
Do you have customer service experience?
How would you rate your English language skills?
Which of the following languages are you fluent in?
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📩 Send your CV to: careers@sikaralombokhotel.com
📍 Located in the heart of Kuta, Lombok