23 September 2025
Tentang pekerjaan ini
Oversee day-to-day resort operations to ensure seamless guest experiences.
Lead, train, and motivate department heads and operational staff.
Maintain high service standards across all areas and handle escalated guest concerns.
Coordinate with sales, marketing, and reservations teams to maximize occupancy and revenue.
Manage operational budgets, expenses, and cost efficiency.
Develop and implement SOPs and support recruitment, training, and performance evaluations for operational teams and oversee all resort departments
Anticipate guest needs, preferences, and special occasions to provide tailored experiences.
Be a visible presence throughout the resort, personally greeting and engaging with guests.
Collaborate with Lifestyle/Experience teams to curate activities, cultural immersions, and wellness experiences.
Monitor daily operations through walk-throughs, service observations, and staff interactions.
Promote a culture of warmth, discretion, and attentiveness within the team.
Support the General Manager in achieving revenue, occupancy, and profitability goals.
Uphold brand values in all guest communications and operational practices.
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