Hey there!
This position is only for those who speak English very well. Do you feel it relates to you? :) Then let's move on!
This is a remote position, so you can work from anywhere in Indonesia. Flexible hours, relaxed team, but we do care a lot about quality. Sounds good? We think so too!
About us
We're developing the best mapping application in the world: MapSVG WordPress mapping plugin - https://mapsvg.com - it already has 11,000+ customers worldwide.
We are looking for a smart and friendly person, with a basic knowledge of JavaScript and CSS - to join our remote team as a Support Agent. Your job? Help our users have a great experience with our software — answer questions, troubleshoot issues, and keep things running smoothly.
MapSVG is mostly JavaScript/TypeScript software, so you need to have at least a basic understanding of those things in order to be able to help customers.
What You’ll Do:
Answer support requests via chat (in English). We are using gleap.io support chat application (which is amazing piece of software, by the way!)
Help users solve problems with the product
Reproduce and report bugs to our dev team (we use linear.app for bug tracking)
Update documentation and help articles when needed
Test new features before release
What We Need From You:
Very good written English — clear, polite, and human! We will buy you a Grammarly app subscription, which will help you with writing grammatically correct answers in English.
Problem-solving skills — sometimes, the issue will be very tricky, and you'll need to try different approaches to find the solution.
Junior-level JavaScript knowledge — you don’t need to be a dev, but you should be able to understand code snippets and debug browser console errors.
Junior-level CSS knowledge — you need to be able to adjust the styles of containers on the page, and find issues with existing layouts.
Some experience with WordPress.
Empathy — we need someone who loves helping people, and who can stay polite and calm down an upset customer.
Able to test stuff, click around, inspect network requests, and check PHP logs.
Bonus if you’ve worked with any of this before: git, APIs, browser dev tools, Inspect Element, WP page builders.
Able to work independently and figure things out, but also ask when stuck.
What You Get:
Work from anywhere in Indonesia.
Flexible working hours.
Small team, friendly vibes, zero micromanagement.
Learn new stuff — we love curious minds.
Long-term opportunity if you’re great at what you do.
How to apply:
Reply to this ad
We will review your CV
If we think you suit the position, we will invite you for a chat interview (text conversation)
If everything is OK, later we will invite you for a final video call
Pertanyaan dari perusahaan
Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:
What's your expected monthly basic salary?
How would you rate your English language skills?
Which of the following programming languages are you experienced in?
Laporkan iklan lowongan ini
Hati-hati
Jangan berikan detail bank atau kartu kredit kamu saat mengirimkan lamaran kerja.
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