Tentang pekerjaan ini
Company Description
Sheraton Senggigi Beach Resort is a beachfront resort located in Lombok. The resort offers 154 comfortable guest rooms with various styles and amenities, including garden, pool, and ocean view rooms, suites, and beachfront villas. With 3 meeting spaces, 2 outdoor wedding venues, 3 restaurants, a spa, kids' playground, and family activities, the resort provides a wide range of services and experiences for guests.
Role Description
Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies. Responsible for executing digital activities as assigned based on key initiatives and strategies. Verify that all activities are in alignment to provide the support needed for successful implementation of the eCommerce plans across the region. Manage the day-to-day activities for social media channels. Manage active and engaged communities around a defined topic or topics by monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel’s overall business. Generate reports and analytics on current trends and hotel's performance.
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors
Qualifications
Marketing and Communication skills
Social Media Marketing skills
Web Content Writing skills
Web Analytics skills
Excellent written and verbal communication skills
Attention to detail and ability to work in a fast-paced environment
Experience in the hospitality industry is a plus
Bachelor's degree in Marketing, Communication, or related field