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AYANA Hospitality is a renowned company in the hospitality industry, known for providing exceptional experiences to our guests. We are currently hiring a Reservation and Communication Supervisor for our AYANA Komodo resort in Indonesia. As the Reservation and Communication Supervisor, you will be responsible for overseeing the day-to-day operations of the reservations team and ensuring clear and effective communication with guests and internal stakeholders.

Responsibilities

Supervise the reservations team and ensure smooth operations

Process and coordinate guest reservations, ensuring accuracy and timeliness

Handle guest inquiries and provide exceptional customer service

Support the Reservation Manager in monitoring room inventory and availability

Assist with communication initiatives, including managing digital presence and engaging with guests on social media platforms

Collaborate with internal teams such as Sales and Front Office to ensure seamless guest experience

Resolve any guest complaints or issues to ensure guest satisfaction

Requirements

Bachelor's degree in hospitality, business, or related field preferred

Prior experience in reservations or customer service in a hotel or resort setting

Demonstrated ability to lead and supervise a team

Excellent communication and interpersonal skills

Proficiency in reservation systems and MS Office Suite

Fluency in English and Bahasa, both written and spoken

Strong attention to detail and organizational skills

Passion for providing exceptional service and creating memorable guest experiences