Bell Captain PULLMAN Pujut Lombok Tengah NTB

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Company Description

Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.

Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.

At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

Job Description

Primary Responsibilities 

Operation

Greet and welcome guests at the main entrance
Assist in driveway management
Assist arriving and departing guests by opening and closing car and taxi door
Maintain a clean and tidy entrance and baggage room
Ensure timely pick up and deliveries pertaining to baggage handling
Provide information and/or assistance to guests as and when required
Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff
Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

Qualifications

Knowledge and Experience

Secondary / High school education
Good reading and oral proficiency in English language
Minimum 1 year of relevant experience in a similar capacity
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required, training will be provided

Competencies

Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Additional Information

Possess skills of leadership, developing, strategic thinking, problem solver. 
Excellent communication. 
Results and service oriented with an eye for details. 
Ability to multi-task, work well in stressful & high-pressure situations. 
A team player & builder. 
A motivator & self-starter. 
Well-presented and always professionally groomed.
Diposting pada: 23 Mei 2024
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