NesiaNet

Job Description

• Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel

• Handles guest comments and complaints, ensuring follow-up

• Develops strong relationships with guests with the aim of gaining their loyalty

• Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome

• Steers and promotes all the F&B points of sale

• Ensures that all information is duly passed on to the applicable departments

• Organises and supervises the preparation of points of sale according to activity forecasts and product information

• Ensures the brand's reference standards are properly applied

• Ensures that sales materials are of good quality and ensures that pricing is in line with strategy

• In conjunction with the Head Chef, prepares the menus, organises purchases and updates the cooking instructions

• Plans changes in the menu, sets prices and organises the work for the day in coordination with the Chef

• Is responsible for keeping equipment and furniture in good condition, for keeping machinery and appliances in reliable working order, and for following up technical maintenance.

• Assures hotel management cover early mornings, evenings, weekends and on bank holidays

• Attends meetings for Heads of Department

• Passes on the management team's decisions

• Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence

• May occasionally be asked to replace the General Manager

• Evolves working methods in line with brand philosophy

• Develops team spirit and motivation by creating a good working atmosphere

• Supervises recruitments in conjunction with the Points of Sale Managers

• Organises the welcome of new employees

• Carries out annual performance appraisals on managers under his/her responsibility, sets targets and ensures that appraisals are conducted for employees

• Prepares the training plans in conjunction with the managers under his/her responsibility

• Ensures that work schedules are consistent with activity forecasts for the hotel

• Leads working and information meetings and team discussions

• Involves and motivates the managers and employees under his/her responsibility to meet the department's quantative targets

• Ensures compliance with labour legislation in the F&B department

• Trains and motivates the team to use the sales pitches and ensures they are put into practice

• Establishes excellent relations with guests

• Prepares the commercial action plan for the department and ensures its implementation

• Sets daily sales targets to be met by the team

• Is familiar with all the hotel's services and informs guests about them to encourage use

• Analyses guests' comments and implements any corrective actions as required

• Launches and deploys marketing initiatives in the local area in order to increase revenue

• Works in close collaboration with the sales department to ensure high standards of service and satisfaction for meetings customers

• Is actively involved in the local area to keep up-to-date with specific issues and needs

• Keeps close track of what the competition is doing

• Uses creativity and innovation to facilitate commercial operations

• Draws up the annual budget for the department and implements any corrective actions required

• Ensures that the management results for the department are in line with the hotel's targets

• Guarantees the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines

• Adapts department organisation as required and manages headcount for optimum "prime cost"

• Draws up, implements and ensures that internal checks are carried out

• Supervises F&B purchasing and manages stocks

• Supervises purchasing for the restaurant and kitchen, manages stocks and checks that AccorShop purchasing targets are met as decided by the brand

• Checks inventories that have been carried out

• Ensures that food and beverage costs comply with requirements defined by the hotel and the brand

• Takes part in "Debtor" meetings and implements actions to recover debt

• Ensures that restaurant areas are kept clean

• Ensures that the equipment and cultural assets of the department remain in good condition and working order

• Sets up an action plan based on the hygiene analysis results and tracks implementation

• Applies the hotel's security regulations (in case of fire etc) and ensures they are respected

• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled

• Is responsible for the security of people and property in the area under his/her remit

Work Experience

• Diploma or degree in hospitality – food & beverage, professional hospitality degree or hospitality management school and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills

• At least 5 years' experience in the sector and impeccable knowledge of F&B professions and team management

• Computer literate

• Languages: fluent in the national language, English and a 3rd language would be a plus

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative. • Team spirit

• Guest oriented, outgoing and service minded

• Responsive

• Leadership

• Ability to perform under pressure

• Well organised

• Decisive - Autonomous - Entrepreneurial and good commercial sense

• Creative and innovative

• Good level of general culture

• Excellent presentation

Benefits

•      Employee benefit card offering discounted rates in Accor worldwide

•      Learning programs through our Academies and the opportunity to earn qualifications while you work 

•      Opportunity to develop your talent and grow within your property and across the world

•      Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21