Korean Guest Relation (Expat) - AYANA Komodo Labuan Bajo NTT - NesiaNet

Korean Guest Relation (Expat) - AYANA Komodo Labuan Bajo NTT

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Tentang pekerjaan ini
AYANA Hospitality, a renowned leader in the hospitality industry, is currently seeking an experienced and dedicated Korean Guest Relation (Expat) to join their team at AYANA Komodo. As a Korean Guest Relation, you will play a vital role in ensuring that our Korean guests have a seamless and enjoyable experience during their stay at our resort. You will be responsible for providing personalized assistance, addressing guest inquiries and concerns, and coordinating with various departments to meet guest needs. This is an excellent opportunity to work with a prestigious company known for its unparalleled customer service and luxurious accommodations.

Responsibilities

Warmly welcome Korean guests and assist with the check-in and check-out process
Provide information about resort facilities, services, and activities to guests
Respond to guest inquiries and requests promptly and professionally
Handle and resolve guest complaints or concerns in a timely and efficient manner
Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience
Maintain accurate guest records and profiles
Promote resort services, activities, and special events to guests

Requirements

Fluent in both written and spoken Korean and English
Prior experience in guest relations, preferably in a luxury resort or hotel
Exceptional interpersonal and communication skills
Strong problem-solving and conflict resolution abilities
Excellent organizational and multitasking skills
Flexibility to work in a dynamic and fast-paced environment
Proficiency in hotel management software and Microsoft Office Suite
Ability to work collaboratively with a diverse team
Willingness to relocate and live in Komodo Island, Indonesia


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