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AYANA Hospitality, a renowned leader in the hospitality industry, is currently seeking an experienced and dedicated Korean Guest Relation (Expat) to join their team at AYANA Komodo. As a Korean Guest Relation, you will play a vital role in ensuring that our Korean guests have a seamless and enjoyable experience during their stay at our resort. You will be responsible for providing personalized assistance, addressing guest inquiries and concerns, and coordinating with various departments to meet guest needs. This is an excellent opportunity to work with a prestigious company known for its unparalleled customer service and luxurious accommodations.

Responsibilities

Warmly welcome Korean guests and assist with the check-in and check-out process

Provide information about resort facilities, services, and activities to guests

Respond to guest inquiries and requests promptly and professionally

Handle and resolve guest complaints or concerns in a timely and efficient manner

Coordinate with other departments such as front office, housekeeping, and food and beverage to ensure smooth guest experience

Maintain accurate guest records and profiles

Promote resort services, activities, and special events to guests

Requirements

Fluent in both written and spoken Korean and English

Prior experience in guest relations, preferably in a luxury resort or hotel

Exceptional interpersonal and communication skills

Strong problem-solving and conflict resolution abilities

Excellent organizational and multitasking skills

Flexibility to work in a dynamic and fast-paced environment

Proficiency in hotel management software and Microsoft Office Suite

Ability to work collaboratively with a diverse team

Willingness to relocate and live in Komodo Island, Indonesia